Frequently Asked Questions (FAQ)
Here you can find a list of frequently asked questions and their answers.
- eBay / Order Transaction
- Where can I enter the data for the sticker (motif, name, etc.)?
- Where can I enter my address?
- I want to order two stickers with different motifs and names. What do I have to do?
- Do I have to pay the postage for every auctioned product separately?
- Should I use eBay's checkout system or send you an email after I bought a product?
- I did not receive a notice of receipt via email, what should I do?
- Why did I not yet receive a feedback?
- When can I await the feedback?
- What size do the stickers have? / How wide are the stickers?
- Does the size of the stickers refer only to the motif or to the motif and the text?
- Is it possible to attach the stickers on the inside of vehicle windows?
- May the stickers be attached in the wiping area of the windscreen wiper?
- Can the rear window defroster become a problem?
- Can I affix the stickers directly on the heating wires?
- I have tinted windows. Can I affix the sticker from the inside?
- How do I affix the stickers?
- Can I affix the text above the motif?
- How do I order two stickers with different motifs and texts?
- Can I order the motif and the text in different colors?
- How much do two (or more) stickers cost?
- Do I have to pay the postage only once if I order several stickers?
- I asked a question via email and did not receive an answer yet. Why is that?
- I have not yet received an order confirmation via email, what shall I do now?
- How can I find out the current status of my order?
- Is it possible to change my order after I placed it?
- My browser does not accept cookies. What shall I do?
- Payment & Shipping
- My question is not listed here. What now?
After you have bought a product at eBay you will receive an email from us with a link to the order transaction on our website, there you can complete the data of your order.
After you put your products into the shopping cart, you can enter your address data below the shopping cart.
Buy two stickers at eBay. After that you can choose a motif and enter a name for each sticker in the order transaction.
At the order transaction on our website you can combine all products to one order. The products will then be shipped as one delivery and you have to pay the postage only once.
You will receive a notice of receipt via email with a link to the order transaction on our website. There you can enter the data of your order. Please do NOT use eBay's checkout system and DO NOT send an email with the data of your order as this would only needlessly delay the processing of the order.
The notice of receipt will be send automatically to your email address after you bought the product. Please send us an email if you did not receive the notice of receipt within twelve hours. Please note that we are not able to send you emails if you enabled the option "hide my email address" at eBay.
We are happy about every positive feedback and are willing to return it. As long as we did not receive a feedback we are not able to give you a feedback because of system-related conditions.
As soon as we receive a positive feedback from you, we return it within five working days also with a positive feedback.
Regularly the stickers have a size of about 16 cm (normal), 25 cm (large) or 40 cm (XXL) on the longest side. Deviations may occur with very long texts or special shapes.
The size of the stickers refers to both, motif and text.
Yes, just choose the option "inside" for the "affixing" at the product page.
The stickers should not be attached in the wiping area of the windscreen wiper as the movement of the wipers could damage them.
The rear window defroster does not pose a problem for our premium vehicle labeling film.
Yes, the agglomerating power of the stickers will not be affected by this.
We recommend the affixing from the outside for windows that have been tinted retroactively or are medium or heavily tinted.
Please read the installation guide for stickers (at the bottom of the page).
Yes, cut the sticker in two between the motif and text and arrange both parts just as you wish on your car.
Compose one sticker with the first motif and text, return to the product page afterwards and compose a sticker with the second motif and text.
Due to the production process only single-colored stickers are possible. You can, however, order a normal sticker (motif without text) and a label in different colors and affix them one below the other.
Please take a look at the product pages there you will find the current prices. The total will be displayed at the shopping cart.
Yes, you need to pay the postage only once per order, no matter how many stickers you buy.
We respond to every email as a matter of principle. Please check whether your mailbox is full and take a look at your spam or junk folder (this applies especially to AOL customers).
The order confirmation is send automatically to your email address after you have placed the order. Please send us an email if you do not receive the order confirmation within twelve hours.
As soon as you have placed your order, you can check the current status of the order.
In order to guarantee a fast delivery we produce promptly after we received your payment, therefore we can not accept any changes. Please make sure that all your data is correct before you place your order.
Please read the information about cookies and change the settings of your computer correspondingly.
You will receive our bank details after you have completed the order transaction on our website. In addition you will receive an order confirmation via email that includes the transfer amount, reason for transfer and the bank details.
Please refer to the shipping costs table for the current costs.
Choose the country of destination at the shipping costs table to get the current costs.
- Check the account number and bank code that you used for the transfer. Should one of those be wrong, the money may already have been reversed to your account. Transfer the money again by using the correct bank details.
- As the payments are checked via computer fully automatic, the transfer may not be attributed to your order if the reason for transfer is not spelled correctly. Send us an email with the order id, you last name, and the name of the account holder, the payment will then be checked manually.
- Depending on the particular bank it may take up to five days for a transfer to be completed.
You receive a shipping notice as soon as the order is released for shipping. The delivery service needs up to one week for the delivery. Please contact us if you did not receive the delivery within seven days after the shipping notice.
No, unfortunately this is not possible. The right of withdrawal does not apply for goods that have been specially made by the customer's specification or that have been adapted to the customer's personal needs.